Contacts / Connections
Communities / Discussions
Library / Resources
General | Top
Q: What is my username/password?
A: Your login credentials are the same username and password that you use to log in to the main site and the Chapter Admin Portal. If you have forgotten your login credentials or need assistance with your login information, please click here
or email firstname.lastname@example.org.
How to change your password: After logging into CORE, go to your Member Profile and click on the pencil icon next to "Contact Details" under your profile picture. A new tab will open. In the middle box there is a tab labeled "change my password."
Q: How do I update my contact information?
A: On your profile page, please select the pencil icon next to "Contact Details" in the left column. When you are redirected, you can then edit your contact information by clicking on the pencil edit icon. Please allow an hour for updates to appear on your profile.
Q: How do I control what information is visible in My Profile?
A: Please navigate to your profile page, then select the "My Account" tab and choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible to whom. After you’ve made changes, click the “Save Changes” button at the bottom of the page.
Contacts / Connections | Top
Q: How do I find other Members?
A: Under the Community menu, click on the "Member Directory." The Directory lets you search for other users based on:
- First and/or last name
- Collegiate Chapter
Switch to the “Advanced Search” tab to refine your search results by:
Q: How do I add contacts to my contact list?
A: There are several ways to add contacts. When you perform a search in the Directory, you will see an “Add as contact” button to the right of each person in your search results. Just click this button to send a contact request. If you click through and view an individual’s profile, you can click the contact request link to the right of their profile picture.
Creating this virtual address book makes it easy to send your contacts messages through the community site to stay in touch, ask questions or even build a referral network. Additionally, when you view another Member’s profile, you’ll be able to see any contacts you have in common. You can also choose to let your contacts view certain demographics in your profile that others can't.
Q: What are "Networks?"
A: Networks are groups that are automatically created based on demographic information on your profile. They help you locate other Members who live in your city or state, share your interests, attended the same educational institutions, have the same job title and more!
Communities / Discussions | Top
Q: What are communities?
A: Communities allow you to participate in discussions and share resources with other Members.
Q: What communities do I already belong to?
A: Go to “Community” in the main navigation bar. Select “My Communities” to view the communities you currently belong to.
Q: How do I join a community?
A: Click on “Community” in the main navigation and click on “All Communities” in order to see a list of available communities. Click on the community that you wish to join and simply click "Join," then choose a delivery option for posts (Real Time, Daily Digest or No Email).
Q: How can I control the frequency and format of emails I receive?
A: Navigate to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. On that page, there are subscription options: Real Time, Daily Digest, No Email.
For each discussion, you have the following delivery options:
- Real Time: sends an email every time a new message is posted.
- Daily Digest: sends one email to you each day, consolidating all of the posts from the previous day.
- No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community site.
There is also an option to add community discussions to a consolidated daily and/or weekly digest.
- Consolidated Daily Digest: Offers a comprehensive view of all activity from the previous day for the communities you specify in a single email.
- Consolidated Weekly Digest: Offers a comprehensive view of all activity from the week for the communities you specify in a single email.
Q: How do I leave a community?
A: Go to the community's homepage and click on the "settings" button next to the community name and select "leave community." The majority of the communities you are a part of are automatically assigned to you based on your membership, officer role and/or involvement, so you may not be able to leave these communities. If you have any questions and/or concerns please email email@example.com.
Q: How do I respond to others’ posts?
A: To respond to a discussion post, please navigate to the discussion post and click “Reply” to send your message to the entire community. To send a message to the only author of the post, please select “Reply Privately” (located in the "Reply to Discussion" drop-down). We recommend replying to the sender for simple comments like “me, too;" and replying to the entire community when you are sharing knowledge, ideas, experience or resources that others could benefit from.
Q: How do I start a new discussion thread?
A: Go to the community discussion page and click on “Post New Message.” From an email (HTML version) for a particular discussion forum, you can use the “Post Message” link located at the top of the discussion email.
Q: How do I add/remove an @mention?
A: Add an @mentions by typing "@" and the name of the Member you want to mention in your post/reply. As you start typing, you will see a list of suggested Members to choose from. If the list of Members is long, type the Member's first and last name with a space between them. Click on the name of the Member you want to mention and their name will become a hyperlink to their community profile. The Member you mentioned will receive a real-time email notification telling them that they were mentioned.
To remove an @mention, go to the post that contains the @mention you want to remove, hover over the @mention hyperlink and click "remove reference."
Q: Can I search for posts across all of my communities?
A: Yes, please enter a keyword in the search bar located in the main navigation. To refine your search results, please select "Show Advanced Search".
Q: How do I see a listing of all of the posts to a specific Community?
A: Locate the community you are interested in viewing from the appropriate communities page. Click through the community's landing page, then click on the “Discussions” tab. If you see a post you’re interested in, click the subject line which will take you to the entire thread. “Show Original Message” at the bottom of all of the posts in a thread will display the original message that started that discussion.
Libraries | Top
Q: How do I find resources that may have been uploaded by other members?
A: If you know which library the resource might be located in, find the affiliated community via the All Communities page. Click through the community's landing page, then click on the “Library” tab. If you do not know where the resource might be, enter search terms in the main search box the same way you might enter search terms into Google or another search engine.
Q: Can I search for specific file types?
A: Yes. Enter your desired keyword in the main search box. From the search results page, click "Refine Search." Then click on “Search for Specific File Types.” This gives you the option to specify file type: Document, Image, Spreadsheet, etc.
Q: How do the libraries get populated?
A: The libraries are populated in two ways:
1. When you include an attachment in a discussion post, the system automatically places it in the affiliated library.
2. You can also upload documents directly to a library by using the “Share a File” link found under “Participate” in the main navigation or "Create New Library Entry" button on any community's library page. Library resources are not required to be associated with a discussion thread.
Q: How do I upload a file?
A: Select the "Create New Library Entry" on any community landing page. Please note that uploading a document is accomplished by completing a few steps, and each step must be completed before you can move on to the next:
- Choose a title for your document, and include a description (optional). Select the library to which you’d like to upload it, and select a folder to which you’d like to upload it (optional). Then, choose an Entry Type (most will be Standard Files, but be cognizant of any copyright licensed material). Once you have completed these steps, please click “Next.”
- Upload your file(s)
- Select “Next” if you want to further describe your files and/or add tags to your file. Otherwise, please click “Finish” to post your library entry.
Q: What kind of files can I upload?
A: The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images and YouTube videos.
Q: What are the “tags” for?
A: Tags are great way to organize and categorize content on your site. Tags can be applied to blogs, library entries, events, and glossary terms. Tagged items are prioritized in the search results.